Redefining navigation to connect people, things, and hearts.

先搞一个百分比数据放点假指标，表明你做了相关的调研大概收集到了一些痛点

然后再搞一个类似于pain point voice（代替用户访谈展示，直接放关键的用户声音）

然后现阶段的用户旅程图去表明gap，对应到痛点。

非常好！你展示的是一个典型的 CJM（Customer Journey Map 用户旅程地图）格式，结合流程阶段 + 用户情绪/痛点 + 对应机会点。你现在想梳理一个针对 职业培训机构使用 AI mock interview 系统的 CJM，核心目标是帮助机构老师降本提效。


下面我就为你按你图中这种格式，结合你们产品的实际流程，整理出一份定制化 CJM，适用于：

作品集项目分析页

产品汇报（向上汇报“我们为谁解决了什么问题”）

设计策略支撑文档

🧭 Wekruit AI Mock Interview Manager - 用户旅程地图（机构管理员视角）

流程阶段

用户行为

用户痛点

产品机会点（降本提效方向）

01 寻找练习方式

寻找适合学生的模拟面试方案

现有资源零散、模拟面试组织难、无法标准化

提供统一平台，实现任务集中管理与分发

02 上传学生名单

整理 Excel/Word 文档，准备任务数据

学生名单格式多样、手工录入耗时

支持批量导入、多格式兼容、数据清洗提示

03 创建模拟面试任务

选择题目/上传简历生成 AI 面试

出题繁琐，题目不标准、不针对个体

提供 AI 自动出题 + 模板复用 + 手动编辑双路径

04 分配任务给学生

发送链接、提醒学生完成

需手动通知，无跟踪机制，常有遗漏

一键批量分发，发送状态追踪，自动提醒机制

05 跟进完成状态

查看学生是否完成、提交时间

无法快速定位谁完成、谁未做，难统计

实时状态看板 + 进度筛选 + 学生视图

06 查看 AI 分析结果

查看 AI 打分、评语、播放录音

评分不透明、缺乏维度参考、无教学价值

多维评分 + 简明解释 + 结构化报告导出

07 总结汇报与反馈

对学生表现进行讲解与汇报

汇总成本高，个性反馈耗时

自动生成报告 + 一键下载 + 支持个性化备注

08 准备下一批任务

复制配置，开始新一轮任务

流程重复，重新设置浪费时间

任务模版保存 + 一键复用任务流程

✅ 用户痛点关键词总结：

流程手工化 → 工作量大，易出错

任务流程碎片化 → 难以监控和总结

AI 能力不透明 → 难信任、难转化为教学价值

缺少自动化和批量处理能力 → 降效

报告总结复杂 → 老师二次整理负担重

✅ 核心降本提效策略体现：

降本角度

提效角度

减少人工录入

一键导入学生名单

减少重复创建

模板机制、任务复用

减少手动通知

系统自动分发与提醒

减少教师评分负担

AI 自动评分、结构化反馈

减少数据整理时间

报告自动生成、下载

如果你需要我把这张 CJM 做成你上传图片那样的横向图结构，我也可以为你绘制视觉稿。是否需要我生成？

This project are currently under NDA，This case study focuses on our process

project Overview

Building the Invisible Infrastructure Behind Faster, Smarter Care Delivery

Building the Invisible Infrastructure Behind Faster, Smarter Care Delivery

Over the course of 10 weeks, I collaborated with a multidisciplinary team to reimagine staff coordination in smart hospitals in partnership with AdventHealth. Our goal was to improve task response efficiency and care visibility while working within the constraints of real hospital infrastructure and stakeholder needs.

Over the course of 10 weeks, I collaborated with a multidisciplinary team to reimagine staff coordination in smart hospitals in partnership with AdventHealth. Our goal was to improve task response efficiency and care visibility while working within the constraints of real hospital infrastructure and stakeholder needs.

My role as the

ux researcher &designer

My role as the

ux researcher &designer

I developed the research strategy and synthesized actionable insights to inform the design direction and led the design of core features that anchored the final solution and actively influenced cross-functional alignment by connecting user needs with system-level opportunities.

I developed the research strategy and synthesized actionable insights to inform the design direction and led the design of core features that anchored the final solution and actively influenced cross-functional alignment by connecting user needs with system-level opportunities.

Research

identify needs,

revealing common goal

identify needs,

revealing common goal

At the beginning of the project, we weren’t fully aware of the existing internal navigation systems in the hospital, nor did we have a clear understanding of patients’ actual pain points. So I drafted a research plan to better understand our problem space and users — which eventually helped us uncover shared goals to guide our design direction.

At the beginning of the project, we weren’t fully aware of the existing internal navigation systems in the hospital, nor did we have a clear understanding of patients’ actual pain points. So I drafted a research plan to better understand our problem space and users — which eventually helped us uncover shared goals to guide our design direction.

912

Row data point

12

insight

Gap analyst

Mapping as a Boundary Object for Gap Analysis

Mapping as a Boundary Object for Gap Analysis

By translated research insights into a comprehensive Customer Journey Map and Service Blueprint enabled us to identify breakdowns in communication, misaligned touchpoints, and gaps between frontstage and backstage operations.

By translated research insights into a comprehensive Customer Journey Map and Service Blueprint enabled us to identify breakdowns in communication, misaligned touchpoints, and gaps between frontstage and backstage operations.

How might we envision the future of smart hospitals, so that technology can help patients and medical staff find each other as well as everything they need?

How might we envision the future of smart hospitals, so that technology can help patients and medical staff find each other as well as everything they need?

Ideation

diverging idea ,

mapping the solution

diverging idea ,

mapping the solution

At the beginning of the project, we weren’t fully aware of the existing internal navigation systems in the hospital, nor did we have a clear understanding of patients’ actual pain points. So I drafted a research plan to better understand our problem space and users — which eventually helped us uncover shared goals to guide our design direction.

At the beginning of the project, we weren’t fully aware of the existing internal navigation systems in the hospital, nor did we have a clear understanding of patients’ actual pain points. So I drafted a research plan to better understand our problem space and users — which eventually helped us uncover shared goals to guide our design direction.

design

Rapid prototype to validate the need

During the design process, we divided into five sub-teams, each responsible for designing a specific part of the product based on the shared information architecture and early sketches. This structure allowed us to rapidly deliver an MVP for client validation, while accommodating timeline and resource constraints to ensure functional alignment across the system.

During the design process, we divided into five sub-teams, each responsible for designing a specific part of the product based on the shared information architecture and early sketches. This structure allowed us to rapidly deliver an MVP for client validation, while accommodating timeline and resource constraints to ensure functional alignment across the system.

itineration

Converging the Idea through Iteration & Testing

Each design team ran small-scale tests with clients, while we also conducted user testing on the patient interface within the campus.In addition to UX problems, we found some issues related to balancing results and ethical concerns .

User test

We conducted 2 rounds of user testing over 3 iterations, including 80+ mid-fi frames. 

Delivery

Final Delivery for Real-World Impact

Delivering our final presentation to Advent health team was a nerve-wracking yet rewarding experience. Our design receive very positive feedback from our target users, our client, as well as subject experts and stakeholders.

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